[email protected] 447888863934 International House, 61 Mosley Street, Manchester, England, M2 3HZ

Refund Policy

Last Updated: January 1, 2024

1. Overview

This Refund Policy outlines the terms and conditions under which TerraSoft Ltd may provide refunds for our services. We strive to ensure complete client satisfaction while maintaining fair and transparent refund practices.

2. Service Categories

2.1 Consulting Services

IT consulting services are generally non-refundable once delivered. However, if you are unsatisfied with our consulting services, we will work with you to address your concerns and ensure the delivery meets agreed-upon specifications.

2.2 Development Projects

For custom development projects:

  • Deposits and initial payments are non-refundable
  • Milestone payments are refundable only if the corresponding deliverables are not provided
  • Final payments may be refundable if the delivered solution does not meet documented requirements

2.3 Managed Services

For ongoing managed services:

  • Monthly service fees are non-refundable for the period in which services were provided
  • Prepaid services may be refundable on a prorated basis if terminated early
  • Setup fees and onboarding costs are non-refundable

3. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Service not delivered as specified in the agreement
  • Major technical issues that cannot be resolved
  • Service cancellation before delivery (subject to cancellation terms)
  • Overcharging or duplicate charges

4. Non-Refundable Items

The following are generally non-refundable:

  • Services already delivered and accepted
  • Custom development work completed according to specifications
  • Training and support services already provided
  • Third-party software licenses and services

5. Refund Process

To request a refund:

  1. Contact our support team with your refund request
  2. Provide detailed reasons for the refund request
  3. Include relevant order/invoice numbers
  4. Allow up to 5 business days for review

6. Refund Methods

Approved refunds will be processed using the original payment method when possible. Processing time may vary depending on the payment method and financial institutions involved.

7. Cancellation Policy

Service cancellations must be requested in writing. Cancellation terms and potential refunds depend on the service type and stage of delivery. Please refer to your service agreement for specific cancellation terms.

8. Dispute Resolution

If you disagree with a refund decision, you may:

  • Request a review of the decision
  • Provide additional information supporting your case
  • Seek mediation if necessary

9. Contact Information

For refund requests or questions about this policy, please contact us at:

TerraSoft Ltd
International House, 61 Mosley Street
Manchester, England, M2 3HZ
Email: [email protected]
Phone: 447888863934

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Refund requests will be handled according to the policy in effect at the time of purchase.